Marcelo Vieira Massonetto

Marcelo Vieira Massonetto is a skilled technical support analyst with extensive experience in the IT sector. Currently employed at TOTVS since June 2021, Marcelo provides technical assistance to clients, addressing queries related to the system and managing ticket requests. Previous professional roles include a position as an Analista de Atendimento Pleno at Swfast, where support was provided regarding system usage, and a Técnico de Suporte at Imperium Soluções, focusing on ERP implementation and training. Additionally, Marcelo served as a leader of a support team at Citel Software, ensuring client satisfaction and timely problem resolution. Earlier experience includes a managerial role at Dufarma, overseeing IT support and infrastructure requirements. Marcelo holds a degree in Computer Science from Centro Universitário Barão de Mauá.