Raquel Melo is a UX Designer at TOTVS since May 2021, where responsibilities include monitoring workshops with product users, conducting market research, ideation, design, and prototyping of solutions. Additionally, Raquel has worked as a Marketing Consultant and Graphic Designer at Personal Mark since October 2018, focusing on marketing planning and communication strategies. Freelancing since September 2018, Raquel has created visual identities and graphic materials for various clients. Prior experience includes roles at Sophí as a Graphic Designer and at TV Record Minas, where responsibilities included developing layouts for marketing campaigns and web content. Raquel holds an MBA in Branding from PUC Minas and a Bachelor's in Advertising from Centro Universitário de Belo Horizonte.