Toucan Toco
Gabriela Santana Rivera is a seasoned Customer Success Manager with extensive experience in customer-facing analytics and digital communication. Currently at Toucan since July 2023, Gabriela serves as a trusted advisor, identifying client needs and proposing tailored solutions. Prior roles include Customer Success Manager at BEYABLE, where Gabriela focused on client needs analysis and operational management of marketing campaigns, and Cheffe de projet at Quinde Digital, leading a digital communication agency. Previous experience includes managing accounts at Booking.com and acting as Senior Agency Manager at Rome Accommodation, alongside roles in public relations and sales. Gabriela holds a Master’s degree in Communications and various certifications in digital project management and marketing.