Crystal Santaw

Crystal Santaw has a diverse work experience. Most recently, they worked at TouchBistro, starting in 2013. Crystal held various roles at the company, including Director of Customer Experience Design, Senior Manager of Product Support, Manager of Product Support, Team Lead of Customer Success, Senior Customer Success Specialist, and Customer Success Specialist. Crystal demonstrated strong leadership skills, managing teams of up to 12 individuals and focusing on ensuring customer satisfaction and building successful relationships. Crystal also played a key role in establishing and developing a customer-focused approach to customer launch. Prior to TouchBistro, they worked as a Project Coordinator at ON Media from December 2010 to May 2011.

Crystal Santaw attended Seneca Polytechnic from 2008 to 2010, where they studied Creative Advertising. Prior to that, they completed their Bachelor of Arts (BA) in Sociology at the University of Guelph from 2004 to 2008. Crystal also has various certifications from LinkedIn, including Customer Retention, De-Escalating Conversations for Customer Service, Delivering Bad News to a Customer, Phone-Based Customer Service, Customer Experience: Journey Mapping, and How to Be Both Assertive and Likable.