Maol D. Copeland

Delecia Copeland, MAOL, serves as the Client Relations Manager at Outworx Group since August 2021 and has been the Customer Relations Manager at Tovar Snow Professionals, Inc. since November 2010. Responsibilities include managing customer records, sales support, and fostering supplier diversity partnerships. Key accomplishments feature streamlining CRM processes and developing training protocols for the customer service team. Prior experience includes roles in human resources and accounting at companies such as New Age Transportation, Massac Memorial Hospital, and Delta Center, Inc. Delecia holds an AAS in Accounting from Shawnee Community College, a BS in Organizational Leadership from Mid-Continent University, and a Master's degree in Organizational Leadership from Judson University. Active involvement in organizations such as the Chicago MSDC and the Illinois Hispanic Chamber of Commerce highlights a commitment to professional development and community engagement.