Michael Skeens currently serves as the Head of Customer Contact Centre Hubs at Tower Insurance, providing strategic leadership to enhance customer experiences and drive growth. Previous roles include Arohia Lead at One New Zealand, where responsibilities included optimizing performance across contact centres in New Zealand and the Philippines, and Workstream Lead at Vodafone New Zealand, focusing on the transformation of Voice & Messaging channels. Michael has a strong background in customer service management, having held managerial positions at Air New Zealand, where initiatives led to improved customer satisfaction and operational performance. Michael began a career in the aviation industry, working for Qantas and earning a Diploma in Travel from the International Travel College of New Zealand.
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