Susan Cullifer

Susan Cullifer is the Senior Vice President and Director of Project Management at TowneBank, where they manage a team of project managers leading large-scale transformational initiatives. With over 40 years of experience in the financial services industry, Susan has held significant positions at Bank of America, including SVP and Client Experience Manager, where they improved consumer banking initiatives and satisfaction metrics. They are skilled in project management policy development, mergers and acquisitions, and have a Six Sigma Greenbelt certification. Throughout their career, Susan has focused on enhancing operational efficiency and reducing customer complaints through effective governance and communication strategies.