Heather Samudio

Heather Samudio has extensive experience in customer support and account management, currently serving as the Customer Support Manager at TownSq since December 2019. In this role, Heather manages Tier 1 and 2 customer support agents, addresses escalations, and oversees daily operations to enhance customer experience, while also monitoring performance metrics. Prior to this, Heather spent over 11 years at Estech Systems, Inc. in various roles including Customer Success / Account Manager, Administrative Supervisor, and Sales Support Administrator, where responsibilities ranged from managing customer relationships and acting as a trusted advisor to overseeing administrative functions and maintaining customer databases.