Joaquin Yurrita Arce

Joaquin Yurrita Arce is a Specialist in Cem journeys at Toyota Deutschland GmbH since January 2023, focusing on analysis and evaluation of customer experiences with the Toyota brand. Prior experience includes serving as a Senior Project Consultant at Deloitte, where responsibilities included developing and implementing strategic programs for customer experience (CX) measurement and managing complex stakeholder relations. Joaquin has also worked as a Programme Manager at InMoment, handling client management and programme delivery oversight, and as a Deputy Branch Manager at Enterprise, ensuring excellent customer service and smooth business operations. Joaquin holds a Bachelor of Arts in Wirtschaftswissenschaften from Hochschule Fulda.