Jorge Mussi

Jorge Mussi currently serves as General Manager of the After Sales - Customer Services Division for Toyota and Lexus in Brazil, overseeing a network of over 290 retailers and a team of more than 360 employees. Under Jorge Mussi's leadership, the division has achieved significant recognition, including multiple awards from "4 Rodas" Magazine and a notable increase in parts and accessories operating profit as well as customer retention rates. Prior to Toyota, Jorge Mussi accumulated extensive experience at Volvo Cars, holding various roles including Director of After Sales & Customer Experience for Canada and Latin America, where strategic initiatives for after sales and customer engagement were crafted across numerous retailers. Jorge Mussi holds an MBA in Strategic & Economic Business Management from FGV - Fundação Getulio Vargas.