Ahmed AbdElBaky, CCXP, is currently a Solutions Consultant Lead for CX & Digital Transformation at IST Networks, where they consult enterprise customers across the MEA region to enhance their customer experience through technology. In addition, they serve as the Innovation Consulting Lead at TP Infinity, advising on disruptive AI technologies in customer experience applications. With an MBA in Global Business from Paris ESLSCA Business School and over 16 years of expertise in solutions consultancy and architecture, they specialize in various domains including CCaaS platforms, data analytics, and customer journey analytics. Previously, they held roles such as Solutions Architect and Senior IT Collaboration Engineer at e-finance, contributing to the growth and differentiation of enterprises' CX businesses.
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