Uttam Das is the Head of Customer Service at TP Southern Odisha Distribution Limited. With a background in Mechanical Engineering and a postgraduate diploma in business administration, Uttam has gained extensive experience in the field of customer service, holding previous positions such as Regional Service Manager at Orient Electric, Branch Manager at Samsung Electronics, and Branch Service Manager at Whirlpool of India Ltd. Uttam's expertise also includes roles such as State Head at Videocon Consumer Durables and Reliance Communications. With a strong focus on service delivery and revenue target achievement, Uttam has proven himself as a valuable asset in managing customer service operations across various companies and regions.
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TP Southern Odisha Distribution Limited
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TP Southern Odisha Distribution Limited (TPSODL) is a joint venture between Tata Power and the Government of Odisha with the majority stake being held by Tata Power Company (51%). TPSODL serves a population of 94.38 lacs with Customer Base of 23.41 lacs and a vast Distribution Area of 48,751sq km. Tata Power has a vast experience in electricity distribution in Mumbai, Delhi and Ajmer, and has been a benchmark performer in Delhi for the last 17 years, where losses have been brought down from a high of 53% in 2002 to approximately 7.9% in March 2019. In addition to loss reduction, customer experience has been enhanced by providing one-stop solutions, from state-of-the-art Call Centers and Consumer Care Centers to effective communication and deployment of customer-centric process, creating Customer Delight. At TP Southern Odisha Distribution Limited, the entire focus is on providing reliable power supply, enhanced customer services and reducing the existing AT&C losses of 36.29% in a systematic manner. All this will be achieved by upgrading the present distribution infrastructure, adopting new technologies and provide various digital services to our customers.