TPG TeleManagement
Taylor Mitchell Dugan has a diverse professional background, currently serving as a Data Analyst II at Anna®AI by TPG, Inc. since March 2021, following multiple promotions within the company, including roles in the "Behavior Factory" Data Analyst team. Prior experience includes positions as a Business Consultant at CoAdvantage and a VA Mobile Program Help Desk Technician at Aetos Systems, Inc., with contract work affected by the COVID-19 pandemic. Taylor's earlier roles include Licensed Realtor positions and client care coordination within the real estate sector, along with foundational work in customer service and sales. Academically, Taylor is pursuing a Master of Business Administration with a focus on Project Management at the University of North Alabama, following a Bachelor of Arts in Psychology and Communication Studies from The University of Alabama.
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TPG TeleManagement
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TPG TeleManagement provides products and services to our Fortune 500 clients, driving business performance through improved customer experience and risk mitigation. We evaluate and analyze call/chat/email interactions to unlock key behavioral and procedural drivers of sales, retention and service while creating satisfied customers.