Alejandra HELMLINGER RODRIGUEZ

PLM Retail Customer Success Engineering Coordinator at Trace One

Alejandra Helminger Rodriguez has a diverse work experience spanning from 2004 to the present. Alejandra began their career as an Assistant Professor at Académie de Versailles, where they taught Spanish to European classes and developed educational activities for specialized courses. Alejandra then moved on to Meetic, where they moderated the website, sold commercial offers over the phone, and addressed application-related issues. At Hi-Media Plateforme de Micro Paiement, Alejandra worked as a Customer Service Executive, providing assistance in using micro-payment tools, monitoring content, and addressing technical anomalies. Alejandra then joined ALLOPASS, where they opened the Mexican office and managed the Spanish-speaking customer service for Latin America. Most recently, Alejandra has been working at Trace One, starting as a Senior Customer Support responsible for trilingual application support and client relationship management. Alejandra has also held positions as a Customer Learning & Education Assistant and is currently employed as the Customer Learning & Education Coordinator.

Alejandra Helmlinger Rodriguez began their education journey in 1998 at Facultad de Estudios Superiores Acatlán, where they obtained a License degree in Relations et affaires internationales in 2003. Alejandra then pursued further education at IHEAL Institute of Latin American studies from 2005 to 2006, earning a Dîplome d'Etudes Latino-Américains in Études latino-américaines. In 2009, Alejandra enrolled at Universidad Nacional Autónoma de México and completed a Dîplome en Marketing in 2010, specializing in Marketing.

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Timeline

  • PLM Retail Customer Success Engineering Coordinator

    January 1, 2024 - present

  • Customer Learning & Education Coordinator

    February, 2023

  • Customer Learning & Education Assistant

    July, 2019

  • Senior Customer Support

    September, 2010