Ana Palacios Macedo

Ana Palacios Macedo has a diverse work experience that spans across several companies and roles. Ana began their professional journey in 2014 as a Marketing Intern at Byline Bank, where they were responsible for translating and proofreading Spanish translations of marketing materials and assisting with event organization. In 2015, Ana worked as an Interpretation Intern at the Assemblée nationale du Québec, providing French-Spanish interpretation during the election observation mission of the Parliamentary Confederation of the Americas.

Moving forward, Ana joined Mahola Hôtesses in 2016 as a Receptionist at ROLAND GARROS, where they controlled access to a main tennis court and provided guidance and assistance to spectators and guests. In 2017, they worked as a Digital Marketing Assistant at Teads.tv, contributing to the marketing team by assisting in various tasks related to digital marketing.

In 2018, Ana held two positions. First, they served as an Administrative Assistant at Consulat du Mexique, where they supported administrative functions. Later that year, they became an intern at L'Organisation des Nations unies pour l’éducation, la science et la culture.

More recently, Ana has been working at Trace One since 2019. Ana started as a Customer Support Specialist and later transitioned into the role of a Customer Success Manager. In this position, they manage relationships with medium and large accounts, advises users on Trace One solutions, and presents new releases and features to clients.

Overall, Ana Palacios Macedo has gained experience in customer support, administrative work, interpretation, marketing, and customer success management throughout their career.

Ana Palacios Macedo's education history is as follows:

From 1999 to 2011, they attended Lycée Franco-Mexicain and obtained a Baccalauréat Scientifique degree with a focus on SVT (Science of Life and Earth).

In 2011, they enrolled at the University of Lille 1 Sciences and Technology for the Première année commune aux études de santé program.

From 2012 to 2015, they pursued a Licence en Langues Étrangères Appliquées degree at Université Sorbonne Nouvelle. Ana'sfields of study included economics, law, and translation.

From 2015 to 2016, Ana Palacios Macedo continued their studies at Université Sorbonne Nouvelle, obtaining a Master 1 degree in Traduction et Terminologie Juridiques et Financières.

Finally, from 2016 to 2017, they completed their education at Université Sorbonne Nouvelle by earning a Master 2 (M2) degree in Traduction et Terminologie Juridiques et Financières.

In addition to their formal education, Ana Palacios Macedo has obtained certifications in Gérer les attentes des clients en tant qu’employés de première ligne from LinkedIn in March 2020, and in High Performance Collaboration: Leadership, Teamwork, and Negotiation from Northwestern University - Kellogg School of Management in March 2019.