Maria Reyes

Maria Reyes is a proficient Customer Success Operations Manager with extensive experience in data management, technical content creation, and client support. At TraceGains since May 2022, Maria applies operational expertise to enhance customer satisfaction. Previously, at TOPS Software from August 2017 to May 2022, Maria held multiple roles, including a focus on data analysis, cross-departmental collaboration, and administration of support systems like Zendesk. Notably, Maria authored approximately 500 articles and produced training materials to improve client onboarding. Earlier experience at Microsoft, between June 2013 and August 2017, involved technical advisory roles that honed communication and problem-solving skills in direct client interactions.