Ian Ottaway

Ian Ottaway has a comprehensive work experience spanning over four decades. Ian began their career at Military Survey in 1977, where they worked as a Unix & GIS Support specialist. During this time, they were involved in cartography and played a crucial role in automating cartographic processes and supporting GIS and digital mapping systems used by the British Army. Ian also had the opportunity to travel to Bosnia to upgrade and support military mobile GIS platforms.

In 1997, Ian joined Schlumberger GeoQuest as a Senior Unix Consultant. In this role, they provided third-line technical support for Unix systems used in geophysics for oil exploration. Ian was also responsible for project management, particularly for the migration of customer servers between data centers. Additionally, Ian had regular meetings with customer management to enhance service standards and develop agreed service level agreements.

Ian then joined Hewlett-Packard in 2000 and held the position of Unix Service Delivery Consultant. Here, they served as a Technical Team Lead and managed a team, handling responsibilities such as staff reporting, appraisals, and personnel development. Ian also worked closely with clients, managing accounts, and undertaking service improvement activities. In addition, Ian provided third-line technical support for Linux systems, including various NHS trusts.

Ian'smost recent position was Technical Support Engineer at TraceLink, starting in April 2017. Ian later advanced to the role of Technical Support Manager (EMEA) in March 2019. Unfortunately, specific start and end dates for these roles were not provided.

Overall, Ian Ottaway's work experience showcases their expertise in technical support, team management, customer liaison, project management, and service improvement.

Ian Ottaway attended Strodes Grammar School in Egham. No information is provided about the start or end year of their education at this school. No degree or field of study information is provided either.