Arvind Kumar Singhh

Arvind Kumar Singhh has a strong background in operations and customer service management. Arvind Kumar currently works as a Senior Operations Manager at Trak N Tell, where they oversee GPS device and Android Car Infotainment system services. Their responsibilities include managing contact center operations, field service operations, return merchandise authorization, and team training and quality management.

Prior to their current role, Arvind worked as a Service Operations Manager at Intex Technologies (India) Ltd. Here, they were responsible for customer service management for CDIT and Telecom products, as well as contact center management and field operations management.

Arvind also served as an Operations Manager at Infinity eServices Pvt. Ltd., where they gained experience in operations management.

Earlier in their career, Arvind worked at Allianz Partners as a Deputy Manager Operations, overseeing contact center management and handling customer escalations related to home appliances extended warranty and mobile device insurance. Arvind Kumar also worked at Allianz Worldwide Partners as an Assistant Manager Operations, where they managed process startup and multi-brand home appliances service partners, as well as claims settlement and customer escalations on social media channels.

Arvind's work experience also includes a role as a Team Leader at iEnergizer, where they handled higher-end escalations from customers regarding service and sales issues, and managed staff workloads and allocations.

Overall, Arvind Kumar Singhh has a diverse and extensive background in operations and customer service management, with a focus on contact center operations, field service operations, customer escalations, and team training.

Arvind Kumar Singhh has a diverse education history. Arvind Kumar obtained an MBA/PGDM in Operations Management and Supervision from the Institute of Management Technology, Ghaziabad from 2019 to 2020. Prior to that, they pursued a Master of Arts (M.A.) in English Language and Literature/Letters from Chatrapati Sahuji Maharaj Kanpur University, Kanpur, completing it from 2001 to 2003. Arvind Kumar also holds a Bachelor of Arts - BA degree in English Language and Literature/Letters from the same university, which they earned between 1998 and 2001.

In addition to their formal education, Arvind Kumar Singhh has acquired several certifications. In February 2022, they obtained the Digital Transformation Foundations certification from LinkedIn Online Training Courses. Arvind Kumar also completed the Learning Minitab (2016), Six Sigma: Black Belt, Developing Your Leadership Philosophy, and Six Sigma: Green Belt certifications. These certifications were obtained in June 2021, May 2021, and September 2020 respectively, all from LinkedIn Online Training Courses.