Hetal Goswami

Customer Support Specialist at Trader

Hetal Goswami has a diverse work experience spanning several companies and roles.

From April 2016 to August 2018, they worked as a Customer Service Representative at Suncor Energy. Hetal'sduties included organizing merchandise shelves, building customer and vendor relationships, and ensuring customer satisfaction.

From September 2018 to May 2019, Hetal held the position of Assistant Manager at Suncor Energy. Hetal'sresponsibilities included managing employee shift timings, inventory, and store reports.

In June 2019, Hetal joined YAYA as an Assistant Manager. During their time there, they oversaw product consolidation, managed web and special orders, and maintained regular communication with the store and regional sales managers.

From November 2019 to January 2021, Hetal worked as a Senior Customer Support representative at Millennium 1 Solutions. Hetal'smain focus was on resolving customer issues, building strong customer relationships, and handling escalations and critical cases.

Currently, since January 2021, Hetal is employed as a Customer Support Specialist at AutoTrader.ca for Convertus. Hetal ensures customer satisfaction, offers accurate information and solutions, and accurately documents customer interactions and resolutions.

Hetal Goswami's education history begins in 2016 when they enrolled at Fanshawe College. Hetal completed their studies in 2019 and received a Diploma of Education in Early Childhood Education and Teaching. In 2022, Hetal began pursuing further education in the field of Business Analyst at Conestoga College. Hetal'scurrent program completion date is not provided.

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Timeline

  • Customer Support Specialist

    January, 2021 - present