Alan Edwards serves as Vice President of Customer Success at Tradeshift, leading global Customer Success and Support teams to ensure service excellence and customer retention. With extensive experience in client relationship management, Alan has held various leadership roles at Tradeshift, including Head of Global Support Operations and Director of Region - Customer Success, where a focus on maximizing value and successful automation within the purchase to pay process has been paramount. Prior to Tradeshift, Alan held managerial positions at Sopra Steria, Teleperformance, Emponics, ClientLogic, and BT, demonstrating a strong background in operational leadership and strategic relationship management across multiple industries. Alan completed education at Loreto College in Manchester and Trinity C of E.
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