Khaled Mandour

Khaled Mandour is an accomplished IT professional currently serving as a 2nd Line IT Support Technician at Trafikverket, a role initiated as a consultant through Poolia Sverige. Significant previous experience includes a temporary position as Regional Teamleader IT at the Swedish Transport Administration, where responsibilities encompassed work organization, team motivation, and resource management. Khaled also brings expertise from Atea Sverige as an IT consultant and from Tetra Pak, where duties included 2nd line IT support and quality assurance testing. With a background in coaching young athletes and various support roles across different industries, Khaled holds a degree in IT from Malmö University, additional specialization from the Atea Career program, and an ITIL Foundation Certificate in IT Service Management.