Lorissa Ancheta

Director Customer Care at Trafilea

Lorissa Ancheta has diverse work experience in customer care and management roles. Lorissa began their career in 2008 as a Team Supervisor at Teleperformance. From 2012 to 2014, they worked as a Sales Associate at [24]7.ai Philippines. In 2014, Lorissa transitioned to the role of Quality Assurance Specialist at TRIANGL. Lorissa then joined Trafilea in 2016, starting as a Customer Care Manager and eventually becoming the Director of Customer Care for both Trafilea and its subsidiary, Shapermint. Lorissa played a key role in driving the growth of Shapermint, taking it from 0 to $200 Million in revenue and 4+ Million customers within two years. Lorissa is skilled in building communities, online marketing, and creating wow-worthy customer experiences.

Lorissa Ancheta obtained a Bachelor's degree in Accounting from Adamson University from 2006 to 2010. Prior to that, they attended St. Theresa's College QC from 1996 to 2006, but their degree and field of study during that time period are unknown.

Links

Previous companies

TRIANGL logo
Teleperformance logo

Timeline

  • Director Customer Care

    November, 2020 - present

  • Customer Care Manager

    September, 2016

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