Maria Jane Frances Gabutan

Maria Jane Frances Gabutan has a diverse work experience in various companies. Maria Jane Frances started their career in 2012 as a Customer Service Representative at Qualfon Philippines, Inc., where they worked as a chat sales representative for Xfinity. Maria Jane Frances handled chat inquiries about products, services, and service upgrades or downgrades. Maria Jane Frances stayed in this role until 2016.

In 2016, they became a Subject Matter Expert at the same company, holding this position until 2018.

In 2018, they joined Klook as a Customer Experience Specialist, where they answered customer inquiries via calls, chats, and emails. Maria Jane Frances also handled cancellation, refund, and amendment requests, and suggested itineraries based on customer preferences. Maria Jane Frances held this role until 2020.

During their time at Klook, they also served as an Acting Customer Experience QA Specialist from January 2020 to May 2020. In this role, they audited interactions and provided weekly insights to agents, as well as managed calibration sessions for outsourcing.

Currently, Maria Jane Frances Gabutan is working at Trafilea Tech E-commerce Group as an SR QA Analyst, a Customer Care QA Analyst, and previously as a Social Media Moderator and a Seasonal Social Media Moderator.

Maria Jane Frances Gabutan attended the University of San Carlos. However, no specific information about the years of enrollment, degree pursued, or field of study is provided.