Sheiva Gourdain

Sheiva Gourdain, MBA, is an experienced professional with a diverse background in customer service, account management, and real estate. Currently serving as a Customer Care Supervisor II at Liberty, Gourdain leads a team focused on delivering quality customer service for a water utility on Long Island. In addition to this role, Gourdain has been an Account Manager at Tragar Home Services since November 2019, overseeing accounts receivables, billing, and the State Home Energy Assistance Program. An impressive career also includes a position as a Customer Experience Agent at American Airlines and a growth trajectory through various roles at GEICO, where Gourdain honed leadership, analytical, and claims management skills. Gourdain is also a licensed real estate salesperson with extensive experience in residential and commercial property sales. Educational achievements include an MBA from Mercy University, which complements a BS in Behavioral Science and an AAS in Liberal Science.