Rebecca Monahan

Rebecca Monahan is an accomplished Client Experience Team Lead at Trajector since August 2021, overseeing a team of 15 agents, including Escalation Specialists, Reputation Management Specialists, and Client Recovery Specialists. In this strategic leadership role, Rebecca plays a crucial part in enhancing client satisfaction through effective feedback gathering. Previously, Rebecca held the position of Customer Relationship Management Team Lead, demonstrating a strong capability in fostering healthy work relationships within diverse business environments. Earlier experience includes serving as a Server at Texas Roadhouse from February 2017 to June 2020, where responsibilities encompassed delivering exceptional service, demonstrating enthusiasm, and ensuring guest satisfaction. Additionally, Rebecca worked at Xerox in a role between July 2016 and September 2017.