Transatel | NTT
FERREIRA Elodie has extensive experience in client service management and IT operations, currently serving as the Head of Client Service Management at Transatel since August 2020, following a role as Senior Client Service Manager. Previously, FERREIRA held multiple positions at Gfi World, including Service Delivery Manager, where responsibilities encompassed operational management of service centers and implementation of service quality measures. Earlier roles include incident and problem management at Bouygues Telecom and service delivery management at HP Enterprise Services. FERREIRA's expertise is further enhanced by multiple ITIL certifications, showcasing a strong commitment to continual service improvement and operational excellence.
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