Elise Alcaraz

Elise Alcaraz is a seasoned professional with extensive experience in customer service and management roles, currently serving as Customer Service & CRM Projects Manager at Transavia since June 2022. In this position, Elise oversees the relationship and strategy with call center partners, as well as manages customer care and social media activities, focusing on projects that enhance customer satisfaction and optimize costs. Prior experience includes the role of Account Developer at Wavestone, where Elise fostered client relations and managed commercial promotions, and as Responsable Service Clients at Leroy Merlin, where team management and sales targets were key responsibilities. Elise also has experience in event assistance, communication roles, and customer-facing positions at various organizations, complemented by a strong educational background in management and law from notable institutions.