Transcend Creative Group
Darren McGowan is an experienced professional with a diverse background in operations, training, and luxury service delivery. Currently serving as a Lincoln Institute Ambassador at Transcend Creative Group since January 2022, Darren previously held the position of Chief Operating Officer at SnapCell from January 2021 to January 2022, overseeing the North American operations of a global company catering to the automotive industry. With a significant tenure at The Lincoln Motor Company from June 2013 to January 2021, Darren implemented luxury hospitality programs and facilitated an innovative curriculum for luxury service enhancement. Prior roles include Training & Development Manager at Hotelbeds USA and various managerial positions at First Choice Holidays and in the Royal Navy, showcasing a strong foundation in leadership and operational management across multiple sectors. Darren’s educational background includes GCSE Level Passes from King Richard School.
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Transcend Creative Group
We are CX experts – we create content that literally changes how people think. When we change how people think we change how they behave. Combine this with hospitality skills, and you have a leading edge customer experience. We are critical thinking, creative, strategic problem solvers. Driven by transformation, you will love the results that we produce. We are a full-service, turnkey partner: • Performance Improvement Strategy • Instructional & Experience Design • Measurement & Analytics • Program Management • Event Production & Logistics • Art Direction & Graphics Production • Video & Digital Solutions • Program HQ Services