Giuseppa Diciolla

Giuseppa DiCiolla has a diverse work experience spanning over several years. Most recently, from 2018, they worked as a Customer Service Specialist at Transcendia, Inc. In this role, they responded to customer inquiries, entered orders accurately, resolved complex issues, and maintained customer activity documentation.

Prior to that, from 2017 to 2018, they served as a Sr. Care Management Associate at Aetna. Their responsibilities included reviewing and triaging care team tasks, applying intervention assessment tools, and monitoring cases for appropriate discharge information.

From 2016 to 2017, they were a Client Service Representative at LifeWatch Services, Inc. Here, they supported sales representatives by managing existing accounts, coordinating shipments, and acting as the primary point of contact for accounts.

From 2006 to 2015, they worked at Canon Solutions America as a Senior Sales Force Automation Technician. Giuseppa provided second-level help desk support, logged help desk tickets, and collaborated with the development team on various projects.

Giuseppa also has experience at Oce, where from 2000 to 2006, they worked as an Order Coordination Specialist and an Order Resolution Specialist. Their responsibilities included managing the order process, routing orders, maintaining a database, collaborating with the sales force, and auditing orders for accuracy.

Their earliest work experience dates back to 1998, where they were an Insurance Agent Home/Auto at Izzo Insurance Services, Inc. Their responsibilities included calculating premiums, delivering policies, analyzing insurance programs, and handling claims.

Finally, from 1992 to 1998, they worked as a Property/Casualty Insurance Underwriter at Insurance Company of Illinois. In this role, they authorized reinsurance, declined excessive risks, decreased policy values, and ensured the safe distribution of risks.

Overall, Giuseppa DiCiolla has a well-rounded and extensive background in customer service, care management, sales support, and insurance.

Giuseppa DiCiolla started their education journey in 1992, attending the Insurance School of Chicago. There, they earned a certification as a Licensed Insurance Broker and specialized in the field of Insurance. In 1997, they went on to study Psychology and Criminal Law at Triton College, where they remained until 1999. During this time, Giuseppa did not complete a specific degree program. In 2017, they returned to Triton College to pursue the EKG TECH Program, focusing on the field of EKG.