Gaurav Banga

Gaurav Banga has a strong background in operational excellence and business transformation. Gaurav is currently the SVP, Head Global Operational Excellence at Transcom, where they focus on extending and replicating best practices across multiple regions, establishing a culture of continuous improvement, and improving efficiency and financial metrics. Prior to this, Gaurav held leadership positions at HGS - Hinduja Global Solutions, where they were responsible for driving operational excellence, process orientation, and transformation initiatives. Gaurav also worked at Sutherland as a Manager of Operational Excellence and Business Transformation. Gaurav's early career includes roles as a Process Trainer and Customer Service Associate at Orion Dialog, as well as a System Analyst at Concepts Data Management Pvt Ltd, where they were involved in implementing computer system requirements and providing technical support.

Gaurav Banga earned a Master of Science in Innovation and Entrepreneurship from HEC Paris, completing the program in 2022.