Grzegorz Baran

Grzegorz Baran is a highly accomplished leader with over a 15 years of progressive experience in the Business Process Outsourcing (BPO) sector. As the Country Manager for Poland and a Member of the Management Board at Transcom, a global customer experience specialist, he holds comprehensive oversight of the company's entire Polish operations. His 12-year tenure at Transcom is marked by a proven ability to drive strategic growth and operational excellence.

Previously, as a Client Service Manager at Transcom, Grzegorz managed strategic client accounts with full P&L ownership, ensuring both commercial success and service delivery, and managed large-scale contact center operations.

Before joining Transcom, Grzegorz gained invaluable experience in diverse leadership and management roles. As General Manager at Fonemenders Ltd in Dublin, he was responsible for managing company headquarters operations, developing key customer relationships with network operators (Telefonica O2 Ireland, Hutchinson 3G) and mobile phone dealers, and coordinating company departments to achieve strategic goals. Prior to that, as Customer Service Manager at Commercial Wireless, also in Dublin, he managed the mobile phone device repair process for business customers, ensuring high levels of customer satisfaction and SLA adherence. His early career included a role as Project Manager, where he focused on acquiring new clients, negotiating contracts, business development, and coordinating event teams, demonstrating his foundational skills in project management and brand growth.

His professional profile is further strengthened by a background in law and project management, complemented by a Lean Six Sigma Yellow Belt certification, underscoring his strategic vision and hands-on operational acumen across various industries.

Beyond his corporate roles, Grzegorz leverages his business acumen as the Co-Founder of Fundacja "Warneland," passionately promoting sports and healthy lifestyles through major ultramarathon events in the Warmia Region.