Maria Lorena Weimer

Senior Director - Customer Success/client Partner at Transcom

Maria Lorena Weimer, MBA has a diverse work experience spanning over two decades. Maria Lorena currently serves as a Senior Director - Customer Success/Client Partner at Transcom, where they excel in strategic client management and ensures seamless collaboration and proactive problem-solving. Maria began their career with Verizon in 2002, where they held various roles including Vendor Manager, Vendor Specialist/Network Consultant, Retention Supervisor, and Billing Supervisor. During their time at Verizon, they achieved outstanding results in call center productivity, customer disconnects, and customer care index. Maria also has experience at Sitel Group as a Senior Director, where they provided comprehensive account oversight and served as the single point of contact for a strategic client. Prior to that, they worked at Coleman and Associates as an Offline Supervisor. Maria's extensive experience in client management, account oversight, and customer service make their a valuable asset to any organization.

Maria Lorena Weimer, MBA obtained a Master of Business Administration (MBA) degree in Global Business from The University of Dallas from 2003 to 2006. Prior to this, they earned a Bachelor of Arts (B.A.) degree in Psychology from the University of the Philippines between 1993 and 1998. In addition to their formal education, Maria has obtained several certifications including Outlook 2016 Essential Training from LinkedIn in 2017, Quality Assurance Management from COPC in 2011, Yellow Belt Six Sigma from COPC in 2010, and Registered Vendor Coordinator from COPC in 2007.

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Timeline

  • Senior Director - Customer Success/client Partner

    June, 2022 - present

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