Iveta Liaudanskaite

Iveta Liaudanskaite is an experienced professional specializing in customer support automation, currently serving as the Head of Customer Support Automation at TransferGo since March 2020. Iveta leads a team focused on optimizing structures and processes to align with company objectives. Previous roles include Customer Support Automation Expert, where responsibilities included enhancing the Customer Support Toolkit and managing a Chatbot project, and Senior Customer Support Specialist, with a focus on Chatbot development and user experience. Earlier experience includes positions at IKEA Group, where Iveta provided solutions for customer inquiries and ensured customer satisfaction as a Call Center Specialist and Kitchen Planner.