Irene Castro is currently the Manager of Global Workforce Management Operations at Transformco, where they lead teams in coordinating call management, scheduling, and optimizing labor efficiencies. With experience at Sears Holdings Corporation from 2009 to 2022, Irene has held various roles, including Manager of Global Resource Operations, where they implemented strategies to meet performance metrics and fostered a positive work environment. Known for their passion for coaching and mentoring, Irene has a proven track record of promoting team members into advanced roles within the organization.
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