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Thomas Drew

Customer Experience Analyst at Transport for Greater Manchester

Thomas Drew possesses extensive experience in public transport analysis and planning, currently serving as a Customer Journeys Analyst for Transport for Greater Manchester since March 2018. Throughout this role, Thomas has contributed to significant public transport initiatives such as the implementation of Metrolink zonal fares and Contactless ticketing. Previous roles include Logistics Manager at Cave Direct and Assistant Transport Planner at WSP, where strategic projects for government organizations were executed. Thomas's diverse background also includes positions in customer experience and media, alongside a strong educational foundation with a Bachelor of Arts in Urban Planning from Concordia University and a Diploma in Radio Broadcasting from Fanshawe College.

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Manchester, United Kingdom

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