Darren Chan

Darren Chan is a seasoned Change & User Adoption Manager at Transport for London, where responsibilities include delivering change management and stakeholder engagement for the Digital Workplace Programme, impacting a workforce of over 30,000. Key functions involve preparing business areas for transitions to new IT tools, ensuring effective communication, and identifying risks to realize organizational benefits. Previously, Darren served as a Knowledge & Engagement Officer, focusing on internal communications and business change for Contact Centre Operations, and gained experience as a Customer Service Adviser addressing complex customer enquiries. Prior to Transport for London, Darren worked as a Compliance Audit Consultant at Lloyds Banking Group, conducting Payment Protection Insurance case reviews, and as a Recovery Officer at Experto Credite Limited. Darren holds a BA (Hons) in Photographic Arts from the University of Westminster.