Sarah Cummings

Sarah Cummings is an experienced transport professional currently serving as the Customer Experience Manager at Transport for London since October 2009. In this role, Sarah leads initiatives aimed at enhancing customer experience across London’s transport services. Previous positions at Transport for London include Behaviour Change Programme Manager and Behaviour Change Project Manager, focusing on promoting active travel and public transportation usage among businesses and schools. Prior to joining Transport for London, Sarah held the position of Senior Sub Regional Travel Plan Coordinator at Seltrans and worked as a Transport Planner at Kent County Council, where responsibilities included developing sustainable travel plans. Sarah holds an MSc in Transport Planning and Management from the University of Westminster and a BSc in Geography from the University of Sussex.