Adolfo Garrido

Adolfo Garrido is an experienced professional currently serving as the Manager of Customer and Product for the High Speed Rail Business Case Team at Transport for NSW since August 2024. With a strong background in customer experience management, Adolfo previously held the position of Customer Experience Manager at Sydney Metro from November 2020 to November 2024 and contributed significantly to Qantas Airways in various roles from July 2014 to November 2020, culminating as Manager of Product and Service Development. Adolfo's career at Qantas began in March 2003, where various roles included Project Development Specialist, Project Manager and Controller, LOPA Engineer, Software Implementation Consultant, and Mechanical Design Draftsman. Earlier experience includes serving as an Engineering Consultant at Port Kembla Copper and Design Office Manager at Connell Wagner. Adolfo's educational foundation includes degrees in aviation management and business from the University of New England and Western Sydney University, alongside studies at the Sydney Institute of Business and Technology.