Kevin Lim has extensive experience in information technology and customer support, primarily at Transport for NSW from 2010 to present, where roles included Incident and Event Manager, IT Customer Support Manager, Major Incident Specialist, and Information Technology Support Team Lead. Prior experience includes positions as an Information Technology Support Analyst at Fujitsu, KAZ, and BusinessLink, as well as a Call Center Specialist at TeleTech. Kevin Lim's educational background includes a Bachelor's degree in Computer Science from Western Sydney University and a Certificate IV in Information Technology from TAFE NSW. Additionally, Kevin Lim completed the Higher School Certificate at Bossley Park High School.