Khurshid Alam

Khurshid Alam has over a decade of experience in customer service and management roles across various industries. Currently serving as Service Manager for TECNO, INFINIX, and ITEL at TRANSSION HOLDINGS since April 2018, Khurshid previously held positions as Supervisor Customer Service & Cashier and Customer Service representative at Sharaf DG, where responsibilities included managing front-end customer service and e-commerce relations. Prior experience includes working as a Senior Customer Service Representative for WNS Global Services, serving UK client Avon, and holding a Senior Practitioner role on CRM at Lloyds Banking Group focusing on Periodic Payments. Khurshid's career began with Aegis Limited, supporting Tata Tele Services. Educational qualifications include a Master's degree in Business Administration and Management with a focus on Marketing from Yashwantrao Chavan Maharashtra Open University and a Bachelor's degree in Computer Applications from ABC Foundation, along with earlier educational achievements.