Shawn Srivastava

Shawn (Shwetabh) Srivastava is an experienced professional in service performance and management, currently serving as the Head of Service Performance and Excellence at Transurban since January 2024. Prior to this role, Shawn held several significant positions at NAB, including Head of Service Management Engineering, Head of Service Design, and Service Monitoring & Capacity Management from January 2019. Shawn's earlier career includes being a Delivery Executive at IBM India Ltd and a Service Delivery Manager at the National Australia Bank. Additional experience includes serving as a Service Delivery Manager and PreSales Lead at Wipro Technologies and an Assistant Manager in Information Systems at Escotel Mobile Communications Limited. Shawn holds a Bachelor of Science degree from Delhi University and an MBA in Information Technology from Manipal Academy of Higher Education.