Emma C.

Emma C. currently serves as the Head of Planning and Delivery at Travel Counsellors, where responsibilities include the strategy and transformation of support teams in B2B travel technology since March 2021. Prior experience includes serving as Service Delivery Manager at Shield Safety Group, reinstating a national audit program during COVID for major clients. Emma also held the position of Sales & Service Operations Manager at Auto Trader UK, where significant improvements were made to service desk operations, and as Business Improvement Manager at Openreach, leading a national planning transformation. Earlier roles include Senior Operations & Continuous Improvement Manager at BT, focusing on operational efficiency and customer experience. Emma C. holds a BA (HONS) in Sports Management from the University of Lancashire.