Travel Incorporated
Cassandra Cole has extensive experience in IT support and project management, currently serving as a Desktop Support Technician at Travel Incorporated since January 2015. Responsibilities include providing Help Desk support to remote offices and managing the Travelport Global Distribution System (GDS), overseeing infrastructure projects, and updating Business Continuity Planning documents. Prior roles at USAN, Inc. include Service Delivery Manager and Operations Support Project Manager, where Cassandra developed service delivery processes and coordinated technical teams. Earlier experience includes positions at ThinKnowledge Networks and Support Technologies Inc., focusing on customer support management, Help Desk operations, and technical service delivery. Cassandra's career began with roles at United Parcel Service and Fisher Restaurant Systems, showcasing a strong foundation in Help Desk support and account management. Education was completed at Old Dominion University from 1979 to 1982.