Claire Good

Claire Good has a diverse range of work experience spanning over several years. Claire worked as the Chief Operating Officer at Travelodge Hotels Limited from 2016 to the present, where they were responsible for setting the customer and operations strategy and leading a productivity drive. Prior to that, Claire was the Director of Central Operations at Travelodge, where they developed and implemented a customer and business improvement program.

Before joining Travelodge, Claire worked as a freelance Customer Experience Leader at Heathrow Airport Ltd from 2013 to 2016. During this time, they led a strategic service transformation program and developed a customer experience assessment methodology. Additionally, Claire played a key role in opening Terminal 2 at Heathrow, leading a customer experience and culture change program that resulted in improved customer satisfaction scores.

Claire also had experience at Everything Everywhere Ltd (Orange and T-mobile) as the Director of Orange Customer Experience, where they created and integrated a new customer experience function into the Commercial Division. Claire designed a branded sales and service experience and developed the Orange brand strategy.

Earlier in their career, Claire held various roles at Orange, including Head of Consumer Customer Experience and Head of Direct Marketing Trials. Claire delivered incremental profit and increased customer trials during their time at Orange.

Claire's career also includes experience at ICL Fujitsu, where they worked as a Product Delivery Manager and Programme Manager in the telecoms division and central government sectors.

Overall, Claire Good has a proven track record in driving customer experience improvements and implementing strategic initiatives across various industries.

Claire Good attended the University of Bradford from 1993 to 1997, where they obtained a Bachelor of Science (BSc) degree in Business and Management.