Valeria Oday (Utkina)

Customer Success Manager at Travelpayouts

Valeria Oday (Utkina) has a diverse range of work experience in various roles and industries. Valeria'smost recent position is as a Customer Success Manager at Travelpayouts, which they started in June 2023.

Prior to that, Valeria worked at Veeam Software as an Inside Channel Developer for the UK & Ireland from March 2021 to June 2022.

Valeria also has experience at Expedia Group as a Market Associate from September 2018 to November 2020. In this role, they developed and maintained strong partner relationships, optimized hotel products on Expedia sites, negotiated rates with hotel partners, and supported merchandising and marketing efforts.

Before that, Valeria worked as an Operations Manager at Ngare Sero Mountain Lodge Ltd. from December 2017 to May 2018. Valeria was responsible for sales and marketing, as well as collaborating with hotel owners to meet financial goals.

Valeria's earlier experience includes working as a Project Manager at Lookinhotels.ru, where they developed and launched a website, managed a production and post-production department, and implemented a partner program for video distribution. Valeria also served as a Sales Executive at Novotel Hotels and as a Trainee at the HR department of real,- Hypermarket Russia (Metro Group).

Overall, Valeria has demonstrated expertise in customer success, channel development, account management, sales and marketing, project management, and HR analysis.

Valeria Oday (Utkina) obtained their Master's degree in Experience Economy from the Higher School of Economics in the years 2012 to 2014. Prior to that, they completed their Bachelor's degree in Business Administration and Management, General from the same institution, spanning from 2007 to 2011. In addition to their formal education, Valeria Oday (Utkina) has also acquired certifications such as Veeam Technical Sales Professional (VMTSP) and Veeam Sales Professional (VMSP) from Veeam Software in August 2021 and April 2021, respectively.

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Timeline

  • Customer Success Manager

    June, 2023 - present