Charlotte Auffray

Charlotte Auffray is a seasoned professional in customer experience management, holding the position of Senior Customer Experience Manager at Travelport since June 2019. Prior experience includes roles such as Global Guest Experience Director at Hostmaker and Group CRM Business Project Manager at Thomas Cook, where Charlotte led initiatives to enhance customer engagement for a significant customer base. Previous positions also encompass management roles at Expedia and consulting at Capgemini Consulting, where Charlotte aided various sectors in improving customer relationships. Early career experiences include consultancy at EQUANCY and internships at Pinault Printemps Redoute and LU (Danone group). Charlotte's educational background includes an MBA in International Business from Griffith University and a Master’s in International Marketing from NEOMA Business School.