Nick Byrne

Nick Byrne is an experienced cybersecurity and IT professional with a diverse background in support operations and service management. Currently serving as a Senior Cyber Security Engineer II at Travelport since September 2022, Nick specializes in Travelport's GDS systems and terminal access security, applying collaborative approaches to cyber solutions. Prior roles include Director of Tier 1 Support Delivery at Smartsheet and IT Service Management Consultant at Paragon Solutions Group, where expertise in IT Service Management principles was highlighted. Nick's extensive tenure at Travelport includes roles as Director of Customer Operations and Support, where strategic direction and operations for support services were overseen, as well as Director Technical Support and Head of Global Helpdesk Services. Additional experience includes a Director Technical Support position at Cendant, focusing on ITIL best practices. Nick holds a degree equivalent to a Bachelor's in Travel and Tourism from East Devon College in the United Kingdom.