Jessica Velez

Jessica Velez is a seasoned professional with extensive experience in Salesforce administration and customer service. Currently serving as a Senior Salesforce Certified Administrator and DocuSign Administrator at Travis Credit Union since July 2008, Jessica provides support for over 700 users and focuses on workflow improvement and strategic management recommendations. Jessica's background includes roles as an IT-Business Systems Analyst and a supervisor in electronic banking, demonstrating expertise in team leadership, training, and member service excellence. Previous positions include emergency dispatcher for the City of Vallejo and customer service representative at Westamerica Bancorporation, showcasing strong communication skills and the ability to perform under pressure. Jessica holds an Associate's degree in Psychology from Solano Community College and a Salesforce Certified Administrator credential from Salesforce Military.