Trellis
DeChantle Mace possesses extensive experience in various roles within the customer service and support sectors, primarily at Trellis since April 2017, where positions have included Reporting Specialist II, Contact Center Analyst, and multiple roles as a Student Outreach & Support Counselor. Prior experience includes a brief tenure at BCforward as a Social Media Ad Customer Service representative and at AT&T as a Retail Sales Consultant. DeChantle has a notable background in team management and operations, having served as a Supervisor at Sprint from February 2008 to February 2016. Educational qualifications include a Bachelor's Degree in Business Administration from Cedar Crest College and a SAS Visual Data Analytics Certification from Coursera.
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Trellis
Trellis Company is a mission-driven, nonprofit 501(c)(3) corporation that connects people to education-to-employment pathways that transform their lives. Our purpose is to develop and advance initiatives that grow individual economic mobility and expand community prosperity. At Trellis, we actively promote diversity, equality, and belonging both at Trellis and throughout our family of companies. That extends to the relationships and interactions we have with our partners, our customers, and our community. More About Trellis For more than 42 years, we have delivered positive outcomes for college students and higher ed institutions. We are now extending our commitment to the social good to reach a greater number of people and the communities where they live. Through our nationally recognized research services, specialized employee financial wellness programs, and workforce development collaboratives, we aim to increase individual economic mobility and expand community prosperity. We build each other up to bring out the best in all of us. Our Core Values • We do well by doing good • Our culture celebrates diversity, equity, and inclusion • We encourage exploration, experimentation, and innovation • Our work gives us fulfillment and purpose • We foster a sense of trust, servant leadership, and integrity • We succeed because we work together