Erika Pouliot

Erika Pouliot is a seasoned professional in health operations and customer experience, currently serving as a Senior Health Operations Analyst at Trellix since July 2024. Prior experience includes roles at Rapid7 as a Senior Program Manager and Senior Business Analyst focused on customer experience, and at Forrester where Erika held multiple positions including Operations Analyst. Erika's early career included key contributions at the Massachusetts Export Center, counseling start-up companies and conducting market analyses. A graduate of Emmanuel College with a Bachelor of Arts in Political Science, Erika's background also includes customer service roles at McCray's Farm and Sugarloaf Nurseries, demonstrating a strong foundation in client relations and operational support.